Too Smart For Retail

A complaint is a gift.

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—	CLAUS MØLLER (Not sure who this guy is, but he has no idea what the hell he’s talking about.)

It’s ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That’s one reason so many retail experiences are mediocre for the public.

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—	Howard Schultz, Starbucks Coffee Chairman